Channels & viewing

[HisSvt2]

I’m sorry but I’ve been thru all this with MAX support and they have yet to get back to me and honestly I’m not wasting my time just fix it you guys or them I’m not running around my house to all 8 Roku devices doing this it’s just getting OLD.

[nothappy24]

My new roku tv is doing the same thing.

It sucks

[HisSvt2]

Woke up this morning 12/13/24 and Logged out AGAIN! This is getting really OLD

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

Thanks for letting us know about the issue you're having with your Max channel, which keeps on asking you to sign in every time you try to play the channel. We would like to coordinate this with our Roku appropriate team so please provide us with the following details.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (this can be found by selecting the channel on the Home screen and pressing the * button).

We look forward to your response.

The Roku Community team

[loaker]

The problem seems to have corrected itself after I made my post and before I could get the information you're asking for.

So for now I'm OK.

[HisSvt2]

I thought so too after logging in several in the house last night but first thing this morning my movie room 24 ultra logged right back out on launching it !

[HisSvt2]

https://imgur.com/a/ozoGX9x

this link contains video and photos of this happening on several of my Roku devices for ever 2-3 I log in it then bounces the others and so on .

Issue report tracker

Model: A119X - Roku TV

Serial number: XO0300K4VLP5 (SO5NY074VLP5)

Software version: 14.1.4 • build 7708-88

GC version: 12.8.17

Timestamp: 2024-12-13T17:08:35Z

Please use issue ID P5-500-708 to report the current

Issue report tracker

Model: 4850X - Ultra

Serial number: XO28003EPS5M (SOVS347EPS5M)

Software version: 14.0.4 • build 12222-G6

GC version: 12.8.17

Timestamp: 2024-12-13T17:16:15Z

Please use issue ID 5M-500-716 to report the current issue.

OK

i have too many Rokus in house to keep playing this game ONLY MAX does this

[renojim]

@HisSvt2, if only Max does it then only Max can fix it.  Clearly they have something in their code that only allows so many devices logged in at one time.

[HisSvt2]

Thank you mister wizard . That’s why I have a support ticket for over a month in limbo with max HOWEVER this only effects ROKU devices if you look in your Max account online in registered devices ROKU no matter how many you have show as ONE where as other devices XBOX , PLAYSTATION, etc show each individual device SO is that a MAX issue OR is it a ROKU device ID issue?

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We appreciate the users providing their Roku device information and have forwarded it to our Roku-appropriate team for review. Rest assured, we will update you once we have further information about this matter.

For users that are still experiencing this issue, please provide us with the following: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (this can be found by selecting the channel on the Home screen and pressing the * button).

Providing these details, will help us to further investigate the issue.

Thank you for your cooperation.

The Roku Community team.