Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Jpro55
Newbie

Re: MAX-I have to sign in each time

I have 7 roku devices and they all behave this way. Here is the info from one of them

Model 3820x - streaming stick 4k

Serial number X01700UG7FGN

Software version 14.1.4 build 7709—CU

GC Version 12.9.26

Issue ID GN-016-017

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evanscjsbu
Newbie

Re: MAX-I have to sign in each time

Same issue for us. It seems to have started a few weeks ago. Nothing I have tried has worked. 

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Mrg2zz
Reel Rookie

Re: MAX-I have to sign in each time

Now both devices are working fine.  If you fixed something based on the information I sent you, thanks!

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Rwalkr
Reel Rookie

Re: MAX-I have to sign in each time

I’m still experiencing this problem. Only time i don’t have to re login is if i haven’t viewed Mac on another device

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LD33
Reel Rookie

Re: MAX-I have to sign in each time

This is just ridiculous and I'm adding on to this frustrating conversation.  This should have been fix a long time ago. I'm having the same issue on all 12 of my Roku devices - yes - all 12!!!!  I'm actually willing to go to another platform since my satisfaction level is very low. 

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HisSvt2
Roku Guru

Re: MAX-I have to sign in each time

I literally replaced my brand new 24 Ultra with an Apple TV 4K in my movie room because of this and moved that to a room I barely use. 

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Re: MAX-I have to sign in each time

I believe it is a ROKU issue. just signed up for max. I have a roku tv and roku device. Both keep having me sign back in. My smart tv (non roku) does not ask me to sign back in. Therefor, I believe it is a Roku issue. Having to sign back in is extremely frustrating. 

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Mrg2zz
Reel Rookie

Re: MAX-I have to sign in each time

I gave them the specs they asked for in earlier posts above and my two devices work fine now.  You may want to try that.

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HisSvt2
Roku Guru

Re: MAX-I have to sign in each time

I gave all my details on SEVERAL 6-7 pages back it’s still messed up ! 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: MAX-I have to sign in each time

Hi, Community Users, 

We appreciate your patience as we address the ongoing issue with the Max channel redirecting to the sign-in screen. Please be assured that we are actively coordinating with the appropriate team at Roku to resolve this matter promptly. 

To assist with further investigation, please provide us with the following information:

  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your response.

Thanks,
Roku Community Team

Jharra Q.
Roku Community Moderator
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