Channels & viewing

[HisSvt2]

Just finished watching robocop on max in my movie room NOONE else using max anywhere go to look for another movie pops an error and logs itself out .

this is BS

[RokuTakashi]

Thanks for keeping us updated, @HisSvt2 

Your concern with the MAX app regarding the sign-in issue has been acknowlegded by our team. We've also forwarded the additional behavior that you have reported so we can make progress and ensure that we're closely working on this matter.

In the meantime, your patience and understanding are greatly appreciated.

Best wishes,
Kash

[rodeco73]

We are having the same issue.  If we watch Max in the living room we have to log in, then when go to the bedroom have to log in again, every time.  It is getting extremely annoying

[HisSvt2]

Yeah I moved my 24 Ultra to my bedroom and bought a new Apple TV 4K for my movie room and it stays signed into everything and is ridiculously faster than the 24 Ultra and no ads , this may have me selling of all my Rokus between the app issues and slowness and the ads might be time to cash out honestly. 

[RokuTakashi]

Hi, @rodeco73 

Welcome to the Roku Community.

We understand that you've experienced the same issue as reported in this thread regarding the MAX sign-in issue. Our team is currently reviewing this matter for an investigation.

To assist us in the investigation, can you please provide the requested details by @RokuRiamie-D above this thread? 

Keep us posted along with the requested details.

Best wishes,
Kash

[HisSvt2]

I did on page 2 of this thread I even provided videos along with the id info.

[HisSvt2]

I proved the info along video. Video proof on page 2 of this thread.

[sikka]

Chiming in. This is now happening to my household as of yesterday, Dec 17th 2024. I've been using Max on Roku for as long as Max has been a Roku app and we've never had this issue until yesterday. Most of the folks who use the Roku Max account in my household are elderly and this is a pretty big hurdle for them to being able to enjoy the service. Hoping this info can be passed along to the dev team; looks like it's impacting a lot of folks. 

[RokuRiamie-D]

Hi @sikka,

Welcome to the Roku Community!

We get that you are also having an issue with the Max channel on your Roku. Rest assured, our Roku-appropriate team is already aware of this issue and is working on it. 

Please provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (this can be found by selecting the channel on the Home screen and pressing the * button).

Providing these details will help us to further investigate the issue.

We look forward to your response.

Thanks,
Riamie

[HisSvt2]

To everyone replying in here I have given so much info to MAX and Roku . 

Here’s the problem!

Roku devices and TVs don’t create a unique identifier so to the Max servers they look like ONE device which is why they keep switching logging each other out! 

look at this picture notice each machine I have signed in and how you see only ONE Roku. I have 6 in my house ! Notice how the other devices if more than one have a unique identifier.

https://imgur.com/a/xCZoGfa

this WHOLE issue is caused by MAX new device and service sharing crackdown and the fact Rokus don’t identify uniquely