Hi, @Bodge23
Thanks for posting here in the Roku Community.
We understand that the issue has been persistent, and we're sorry to hear about the trouble. For this matter, we'd like to ask for additional details that will be forwarded to the appropriate Roku team who will further investigate this issue. Kindly provide the following details below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
The information we gather is essential for us to work on the issue so a resolution can achieved.
We hope to hear back a response from you with the information we requested.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
