Channels & viewing

[Rland123]

Same issue here. Only on HBO Max

[Rland123]

Same issue here. Only on HBO max. Please fix this!

[RokuJechealR]

Hi @Rland123,

A warm welcome to the Roku Community!

We understand that you are having trouble with the Max channel. Have you tried following the troubleshooting steps on our support page to see if they help resolve the issue? How to resolve a channel playback issue

If you are still unable to play videos from one channel after attempting the suggestions on the link, can you please give us more details regarding the problem you're having so we can further assist you?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.
• When did the issue occur?

Once we have this information, we can pass it along to the appropriate Roku team. Rest assured, once more information is available, we'll be sure to update this Community thread.

Your kind understanding is much appreciated in the meantime.

All the best,

Chel

[Minka]

Model 3810x; SN YH001L160252; Device ID 213091160252; Software ver 12.0.0 build 4184-50. GC version 9.5.513

Issue ID 52-332-789 on 8-20-2023

Channel MAX . version 54.4 build 2

[RokooSojood]

Hey Minka

were you able to get the tracking id?

mine goes to home when i press home 5 times? What was the secret to do that?

[Minka]

After pressing home button 5 times push back button 5 times

[ST1265]

Same issue - only on Max. Roku - you keep providing the same responses to your customers but are you reading that your resolution options are not working? Roku and Max need to talk, fix the issue and send an update to customers!!!! This is your guys issue to fix. 

[RokuTakashi]

Hi @ST1265,

Welcome to the Roku Community!

We appreciate you sharing your concern with us regarding the MAX channel causing it to overheat. Is this issue happening to other channels, too, or is this issue isolated to the MAX channel?

In addition, would you be so kind as to provide the requested information requested by @RokuJechealR? This information is essential for us to have a workaround for the issue.

We'll look forward to your response.

All the best,
Kash 

[ST1265]

@RokuJechealR

https://community.roku.com/t5/user/viewprofilepage/user-id/669874

It only occurs on the Max channel.  

[Timbrada]

Same issue only on Max. 
This thread is almost 3 months old with no solution. 
Stop asking the consumer to figure it out and get your IT in contact with Max’s IT and get it solved.