Hi @BetsyStorozuk,
Welcome to the Roku Community!
We appreciate the additional details about this ongoing issue. We apologize for the inconvenience this has caused.
In addition, could you please supply us with the information asked for right above your post?
Once we've gathered information about this, we'll be able to pass it on to the concerned team for further investigation.
Thanks,
Rey
ERey.
Roku Community Moderator
