Channels & viewing

[lcdos]

I did online chat with one of Roku agent. The agent said this issue has been escalated and will send email out when resolved. I think some programmer introduced a serious bug in the latest build and need to be retracted. 

[RokuERey]

Greetings, Community users!

We appreciate you bringing this to our attention, and we'd like to know more about this issue.

To better understand the issue that you're running into. Could you please be more specific? What are the steps that led you to this behavior? What troubleshooting steps have you taken so far to resolve this?

Let us know more about this so that we can further investigate it.

Thanks,

Rey

[Grams44]

This happens when I have finished an episode of heartland and go to play the next episode. This is what the message says: maximum users streaming. Your account is already playing the maximum number of devices at once. Up faith and family allows up to four concurrent streams per account. To continue, stop streaming the video on one of your other devices. It then gives me the option to retry or close. If I select retry, the same message appears. If I select close it takes me back to where I can actually select the next episode. I have rebooted the TV and this is still occurring. This app is not on any other device. I am the only one using it. This has been going on every day for the past 3 days.

[Proudmom61--]

This is getting old here.    I have restarted my t.v. and nothing is working.   I have cancelled shows due to this.   I am not exceeding the limit streaming of 4.   Any update that you have done, you need to go back and look at your updates.   It is even doing it on me for the new shows that I am doing trial runs on.   I will be cancelling them also.    Looks like I don't have any option but to go back to cable because you have become an unreliable source to use.

[VickieWil]

I get the message that I am at streaming limit. Started after I install Ip faith and family streaming. Have Roku on 2 TVs but only watch one at a time and the other is turned off.  Happens after watching about 15 minutes. 

[RokuERey]

Thanks for the response!

We appreciate the additional information about this and the attempts at resolving it. We really do apologize for the inconvenience this has caused.

In addition, is this an isolated case for a standalone channel or under The Roku Channel premium subscription? If so, does this still happen when playing different content on that channel or only specific content?

Keep us posted!

Thanks,

Rey

[Grams44]

You asked and I am subscribed to the UP channel through Roku.

[MarkKaminski]

It starting doing this with our Roku box just about 3 days ago (maybe July 12, 2023). Nothing else is running! Thankfully we can select "cancel" and proceed.

Annoying.

[RokuERey]

Thanks for the additional details!

We'd be taking a closer look into this issue going on. Could you please provide us with the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.

Once this information is available, we'll be able to pass it on to the appropriate Roku team for further investigation.

Thanks for your understanding!

Regards,

Rey

[BetsyStorozuk]

Maximum users streaming
Your account is already playing the maximum
number of devices at once. BritBox allows up to
4 concurrent streams per account.
To continue, stop streaming the video on one o1
your other devices.
Retry
Close
TCL

Chatted with agent. Issue still persists. Only have 1 roku tv. No other devices. Went to settings and did system reset. Still have problem.!!!