We appreciate you reaching us here in the Roku Community, @Natrluvr7!
Thanks for bringing this to our attention. Rest assured that we will look closely into this matter to determine the cause and find you the best resolution possible.
Just to clarify, which specific app did you experience this on? Since you just purchased your Roku streaming player, please be aware that there are also other independent apps available on the Roku streaming platform, which are also free.
You may check all of the available apps, free movies, and TV shows directly on your Home screen:
- Press Home on your remote
- Scroll up or down to select Featured Free or Streaming Store
We hope you find this information helpful.
Warm regards,
Carly
Carly Y.
Roku Community Moderator