Channels & viewing

[Shaze]

I’ve been watching the global tv app for months on my Roku streaming stick. Today, When I click on the show episode I now get the prompt to visit the watch global tv.com/roku/activate.so I did. It’s asking me to set up an account and input credit card details. why is this happening if it’s already installed on my Roku device?

[RokuCarly]

Welcome to the Roku Community, @Shaze!

Thanks for reaching out. We'd be happy to help you contact the right support.

In this case, since this is an isolated case involving the Netflix and Prime apps exclusively, we strongly advise that you contact their Support team for further assistance and clarification.

Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. 

You may reach them here: Global TV Support

I hope you find this information helpful.

Best regards,
Carly