Channels & viewing

[Caters]

My husband has been watching free movies on Roku that he has saved. All of a sudden, Hoopla has inserted itself to be the channel he watches the movies on (usually Pluto TV). We do not have, nor do we want Hoopla. How can we stop this?

[AvsGunnar]

@Caters 

When you add movies to the Save List, often times multiple channels/apps will have the same content available.

If you try to play a movie from a channel/app that you do not have, Roku will automatically download and install it for you in order for the content to play.

If you saved a movie that it no longer available on a channel app (ie. Pluto) and only one other channel/app is carrying the content (ie. Hoopla), then Hoopla will download and open automatically.

Hoopla is a free channel/app (just need a library card and a participating library).

Are you sure you do not see Hoopla on your Home Screen? (new channels/apps are added to the end of the Home Screen).

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If you want to prevent channels/apps from automatically installing themselves, you can login to your online dashboard at https://www.roku.com/ or https://my.roku.com/ and setup a PIN to help prevent this behavior. (it will at least alert you when it tries to install).