Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gmay2003
Newbie

Inappropriate ad on Roku live channel

I had the Barney and friends live channel play for my 1 and 6 year old when suddenly a Gillette pubic razor commercial play. The commercial was very inappropriate for kids and led to a very uncomfortable explanation and a continuation of questions from my 6 year old daughter. Ad’s for these channels need to align with programming , please have someone contact me 

Labels (1)
0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Inappropriate ad on Roku live channel

Welcome to the Roku Community, @Gmay2003.

Thank you for bringing this to our attention. Your children's safety when streaming is among our top priorities, so we'll make sure to let the team know about this.

In the meantime, we'll help you to change your ad preferenceRoku allows you to limit the types of ads shown on your device, by either hiding individual ads or limiting certain ad categories.

Use the following instructions to opt out of ads that may contain sensitive content:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Privacy
  4. Select Advertising
  5. Select Sensitive ad content
  6. Select one or more sensitive ad categories
  7. Press OK

Checking a sensitive ad category means you are restricting the types of ads Roku will be able to show on your Home Screen and screensaver. Your ad preferences are immediately saved and will be applied to all streaming devices connected to your Roku account.

For further details about this, you may check our support article to see how the ad preference works: How to manage ad preferences

We hope this information helps. Feel free to respond if there's anything else you'd want us to address.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.