Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Joshua5
Newbie

I’m watching Pluto on Roku it kicks me off to the main screen I checked connectivity to

 
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3 REPLIES 3
RokuLianna
Retired Moderator

Re: I’m watching Pluto on Roku it kicks me off to the main screen I checked connectivity to

Hi @Joshua5

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

With detailed information, we will be able to assist you better.


Warm Regards,
Lianna

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Re: I’m watching Pluto on Roku it kicks me off to the main screen I checked connectivity to

I am having the same issue. Roku 4200X. Software on unit and app are up to date. Have restarted Roku, deleted channel & reinstalled channel, deleted channel then reboot Roku then reinstalled channel. Nothing solves the issue. The best we get is a blip of the Pluto channel and then back to Home Screen.

HELP.

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RokuMary-F
Community Moderator
Community Moderator

Re: I’m watching Pluto on Roku it kicks me off to the main screen I checked connectivity to

Hi @HarleyBatgirl,

Thanks for your first post in the Roku Community!

We appreciate you for letting us know about the behavior you are seeing with Pluto TV and we appreciate the troubleshooting steps you've done so far. 

Note: When removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install.

In order to look into this issue closely, can you also provide the requested details posted by @RokuLianna just above your post?

For additional troubleshooting steps to help resolve any playback issue, follow this link: How to resolve a channel playback issue | Official Roku Support

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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