Channels & viewing

[BillA]

When I go to Hulu on my Tv, not on the Roku app I and start the recording from the beginning of the show that is currently being recorded it works fine.  It lets me watch from the beginning and fast forward too.  This is a Roku problem not a channel problem or cloud problem.  If I can watch on Hulu app on tv but not through Roku it’s so frustrating.  I also see that on live Tv on Roku, it asks start from beginning, but it doesn’t start from the beginning nor does it let me fast forward or rewind.  We just bought a new Roku , since we had to constantly reboot the 1 yr old one.  We bought  the 4k streaming stick.  We had a better one before, didn’t know that this one was a downgrade.  Please help

[RokuCarly]

A warm welcome here in the Roku Community, @BillA.

We appreciate you reaching out for support. 

We'd be more than happy to find you the best resolution for this but will need additional information.

May we know what model your external device used for the recording? Also, since you mentioned you had issues with accessing the Hulu app through Roku and not on your TV, do you mean through The Roku Channel and not directly from Hulu but still inside the Roku streaming platform?

We'll be looking forward to your response so we can provide you with an accurate resolution. 

Best regards,
Carly