Hi @Mbmoore2177,
Welcome to the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.
Best regards,
Chel
Jecheal R.
Roku Community Moderator
