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Community Moderator
Community Moderator

Re: How to turn on closed captions on Peacock TV

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Hi Community users,

Thanks for the post and for sharing your thoughts.

I understand that you are all inquiring about using closed captioning on the Peacock. Please be aware that some channel manages their own content programming, including closed captions on content. We suggest you send your feedback to the Peacock channel for them to update their channel.

You can reach Peacock Support here

If you have any other questions or concerns, please let us know.

Best regards,

Mary F.
Roku Community Moderator
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Roku Guru

Re: How to turn on closed captions on Peacock TV

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I'm confused by the confusion.


Maybe it is a recent update to the Peacock app, but there is an option with the UP button on Roku remote while in the Peacock app during video playback that shows selection options for AUDIO and SUBTITLES. Select SUBTITLES and you have the option to select an available language or have them OFF. Selecting ENGLISH on a playing video instantly pulled up subtitles. Or, is there another request / option that is being asked for?

BenQ HT2060 4LED Projector (120") | ONN 5.1.2 Dolby ATMOS SB | FTV4K MAX (2nd GEN) | Roku Express 4K+
TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS SB | FTV4K MAX (2nd GEN)
TCL Roku-TV 43S425 (4K HDR) | FTV4K MAX (2nd GEN)
TCL Roku-TV 32S301 (720p) | FTV4K MAX (2nd GEN)
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Reel Rookie

Re: How to turn on closed captions on Peacock TV

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I'm confused by your confusion about the confusion... LOL!!!

We all (or at least 99% of us) know that there is a closed caption button that shows up when you press the up button on the Roku remote. We have all gone there 1000 times. Our problem is that it doesn't work. Occasionally I will go into Peacock and the CC will be on but 9 out of 10 times it isn't. When I say it isn't on, I mean that it is set to on but the CC isn't working. This is NOT a case of just turning it on. This isn't mass hysteria that for several years now we are imagining that this isn't working. We are also not idiots that can't figure out how to turn on CC for several years. To me, if I saw this many people with the same problem and even some workarounds, I would assume there really is a problem that has been irritating people for several years. I figured out the workaround a long time ago so I didn't find this thread until recently when I just couldn't understand why this hasn't been fixed after several years. Nobody at Roku takes it seriously. They always assume all of these people are idiots who can figure out how to turn on CC. They never take the time to read all of the posts where users take the time to try and help. I can only assume that not everybody experiences this problem or there wouldn't be so many posts telling us to push the up button on the remote and then navigate to the CC menu.

The workaround: If you have read through this post you will have already seen it but here it is again... exit Peakcock and restart it. I have found this doesn't always work (but I haven't tested it in over a year) so when I exit Peacock I start up another app and load a show/movie. I then exit that app and restart Peakcock and the CC are magically working when I load the show/movie I want to watch. 

I hope this helps with your confusion! If you don't work for Roku, my sarcasm wasn't directed at you. If you do work for Roku.... well, I think you get my point.

PS... I love Roku!!!

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