There are some very serious problems with their APP.
In order to see ANY content, you have to sign in.
The default is to sign in with your Roku username and password.
This DOES NOT WORK.
I've exchanged E-mail with RFDtv, and they also called me to
walk me through the login process, and confirmed that signing
up with a Roku account is not possible.
Creating your own account also did not work for me. The person
who called me didn't explain why, but I have deduced that it's
because there are two boxes to check, one for "allow marketing information"
and "agree to terms of service". I never checked the first one, only the
second. After that, the account creation process just sits there. There
is NO warning that you have to allow marketing information to be
collected before or after trying to confirm the application.
The person that called offered to create an account for me, but
required credit card information. NOWHERE on the RFDtv page,
or in the Roku APP, or during the sign-in or account creation
process is there a warning that ALL content is now pay only.
They are, of course, entitled to do this if they choose, but there
should be a warning before creating an account.
Finally, there is a problem this App has that is more common than
it should be. When you type in your password, it gets blanked out
with asterisks. This is a very outdated concept. How often when
you are creating an account on your TV is someone looking over
your shoulder when you enter it? And if there is someone, can't
they see what you're entering as you do it? At the very least,
the user should be given the choice of seeing the entire password
as it's typed in to reduce the possibility of entering it incorrectly.
Roku should make this a requirement for all apps that need a
password in order for them to be added to the Roku roster of apps.
I am deeply disappointed with the RFDtv app and process.
Bart Z. Lederman
