Channels & viewing

[katiecoolady]

 Same problem here. No option to upgrade here on Roku OR on the Peacock site which just sends me back to Roku. Frustrating.

[RokuDanny-R]

@katiecoolady

Thanks for the post.
For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

[Mdesharn]

Me too, it’s so annoying. I guess the only option is canceling via Roku but even that isn’t straightforward- I canceled but Peacock still won’t do it and directs me back to Roku. 

[RokuLianna]

Hi @Mdesharn

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[AnzaTrail]

I have the same issue, no option in Roku to change Peacock Premium to Premium Plus.  In fact there is no option to cancel the only option is to be cancel auto renew.  As other users indicate you cannot do this via peacocktv.com they direct you back to Roku.

If anyone has actually upgraded Peacock please share with the rest of us how you did it.

Best regards,

Ed

[RokuLianna]

Hi @AnzaTrail

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[Gibbler]

Hello

i canceled peacock by calling or emailing Roku. Then I got peacock premium plus through peacock. 

[Customer333]

I had to do a text chat to figure out how to upgrade too, hopefully I am remembering all the steps but going to your Roku device, choose the peacock channel, then choose 'account' in upper right (or left) hand corner, choose account and then upgrade from there.  I spent hours trying to look online, on the roku website (perpetual loop to nowhere) and couldn't find that option until they customer rep pointed me there.  Hope it helps. Should be made much easier to find when logging into your Roku account subscriptions options.