Welcome to the Roku Community, @Clare65!
Thanks for sharing your resolution here. This will be very helpful for those who are experiencing the same issue. Feel free to reach out if there's anything else we can be of assistance with or create a new post for different concerns.
You may also check our support website for additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜
Best regards,
Carly
Carly Y.
Roku Community Moderator