Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BiGBearRO
Reel Rookie

How can I install a new channel?

Welcome,

How could I install other streaming channels? Other than Netflix and YouTube, which came pre-installed. All channels shown in my Roku account have the install option disabled. Also, in the Streaming Store on the device there are only unknown applications, nothing that can be used in the European Union.

Regards

 

roku.jpg

Labels (1)
0 Kudos
5 REPLIES 5
davidjazz
Roku Guru

Re: How can I install a new channel?

Where are you located?

Not every channel is available in every country on Roku, even if that channel is available on other devices. Channel availability is determined by the channel operator, not Roku. Many channel operators only offer their channel in countries where Roku is sold officially. Outside of those countries, channels may or may not work.

0 Kudos
BiGBearRO
Reel Rookie

Re: How can I install a new channel?

Romania (European Union)

If you basically won't let me install any streaming channels from the Roku web page... what's the point of showing them to me? ... This only makes me angry and makes me realize that I bought a very little useful product from my point of view.
In fact, this blocking of application installation is illegal in the European Union. The regulations of the European Union say that if I have purchased a streaming service in Germany or France, I have the right to use it in Romania or Hungary under the same conditions ... so the availability of applications depending on the country is not legal at the level of the European Union
Roku devices are officially available in the big stores in Romania and other EU countries.

0 Kudos
davidjazz
Roku Guru

Re: How can I install a new channel?

I am not a Roku employee, just trying to explain the situation.

As far as I can discover, the Roku device is not officially sold in Romania. Apologies if this is a recent change. If you purchased it new in Romania, it may have been shipped by a third-party from another country. And if that was the case, then the Roku may be hard-coded to only work properly in the country for which it was originally intended.

Except for the Roku Channel, Roku only provides the hardware. Each channel is provided by the channel owners and they decide where to support it. This is often the result of licensing agreements for content.

So while the hardware will work most anywhere, many applications will not.

 

RokuCarly
Community Moderator
Community Moderator

Re: How can I install a new channel?

Welcome to the Roku Community, @BiGBearRO!

Thanks for reaching out here. We'd like to provide further information about Roku's availability.

In addition to what our Community Guru provided above, Roku streaming devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

To help you learn more about Roku's availability, you may check this website: Roku Supported Locations

No worries! We appreciate your interest in the Roku streaming platform and we'll let the team know about this.

We hope you find this information helpful.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
BiGBearRO
Reel Rookie

Re: How can I install a new channel?

I understand you are not a Roku employee
Given the global expansion of Android TV, the future of Roku OS devices does not look good in the context of this approach of being at the mercy of streaming operators. Good hardware without software is just furniture.
Things are clear now for me, I can't install anything useful and can only use it for Netflix and Youtube ... the pre-installed apps

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.