Channels & viewing

[Superglo85632]

I have the roku express 4K HDR I changed display to hd and not hdr it seems to work I now have a problem with (itvx watchlist that is not the roku) as it is not working on laptop, tablet, and tv app.

[NL1]

We also have this problem. Also sometimes happens with ITVX. Did you manage to fix the problem? It suddenly started working for a few days and then today it's stopped working.

[Superglo85632]

I changed the display settings from 4k to another setting. It seemed to work, but I changed it back, check updates and reset the player

[RokuJechealR · Accepted solution]

Hi @NL1,

Thanks for the first post in the Roku Community!

We're sorry to hear about the playback issue with the channel. In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

For more references on how to troubleshoot any channel playback issues, you can visit our Support page.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,

Chel