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atc98092
Community Streaming Expert

Re: HBO Max subtitles not working

@Btexpress that is puzzling. I've tested HBO Max on both my Ultra 4800 and a Premiere 3920, and I get captions on both. All I can offer is that HBO seems to have terrible application programmers, as I have seen problems with their app on different platforms myself. Unfortunately, it's not confined to Roku devices. 

Dan

Roku Community Streaming Expert

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nauet376
Reel Rookie

Re: HBO Max subtitles not working

This took place to me, restarted the app and then deleted and reinstalled it however the hassle nonetheless persevered. It wasn’t until I simply reminded back to the component I take into account that I left off on the night time before and wherein I knew the subtitles had been working and simply performed it from there.

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wireless_Mike
Channel Surfer

Re: HBO Max subtitles not working

I have Roku TV. trying to watch The Batman. No matter what I try captions don't work. The sugestions like restart the app and reboot in settings are not available in the settings.

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atc98092
Community Streaming Expert

Re: HBO Max subtitles not working

@wireless_Mike unfortunately HBO has messed up the HBO Max channel again. Several other functions were broken in the latest update. You need to contact HBO for support for their channel. https://help.hbomax.com/us/ContactUs

Dan

Roku Community Streaming Expert

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shmastreamer
Reel Rookie

Re: HBO Max subtitles not working

It's a problem with the App itself on certain devices. All other Apps work fine. But HBO Max most of the time will not work at all and when they do they are not in sync. I have tried everything and nothing has worked.

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RokuKariza-D
Retired Moderator

Re: HBO Max subtitles not working

Hello @shmastreamer

Thanks for reaching out here in the Community.

Could you tell us more about the issue you're experiencing? Please provide us as well with the troubleshooting you've done so we know what steps we should take next. 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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frankepettinger
Reel Rookie

Re: HBO Max subtitles not working

For me, when I active the "Closed caption on" button it never stays on.  Defaults back to off.

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wireless_Mike
Channel Surfer

Re: HBO Max subtitles not working

Try complaining here.  hboclosedcaptions@hbo.com

frankepettinger
Reel Rookie

Re: HBO Max subtitles not working

Thanks, the link was bad though, I get

"Invalid Parameters Specified"

 

 

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atc98092
Community Streaming Expert

Re: HBO Max subtitles not working

His hyperlink has some errant information. Try hboclosedcaptions@hbo.com 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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