Did you try calling the MAX helpline? If not, here is the phone number. 855-442-6629. I previously tried all the resets and didn't work either. When I called, an agent sent me an email to click on to reset my password, despite my having MAX through DISH. Once doing what he prompted me to do while on the phone, I was able to sign into my ROKU/MAX using a new password. Please try calling the above number for help. Good Luck
I have not been able to log in since the transition.
Changed my email and password, reinstalled, turned it off and on again, verified login with other apps and browsers, and the Max app on an updated Roku3 does not allow me to log in.
On a lengthy specialized support case with HBO on May 29, 2023, "The good news is they are aware of the issue. The bad news is they can't help me at this time." They would not give me a Bug number, target release version, or target release date. The fix will come in an update to the app at some point.
I tried again this weekend, and it still doesn't work, and there is no update to the app.
Yup. Tried accessing it again yesterday through Roku just for funsies, still not working. It’ll have been a month since the Max launch in a few days. Luckily I discovered I can get to the app directly through my Samsung TV and that has been working, but again—what a joke. I otherwise would have cancelled my subscription two weeks ago.
If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Content is managed by each channel provider directly. If you observe an issue with any particular movie or TV show on a particular streaming channel, you'll need to contact the channel provider to report this issue and request more help.
Please feel free to let us know if you need any additional assistance!
We understand that you're having a problem with the HBO Max channel since it will not update. We're happy to help. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.
We appreciate your patience and understanding in the meantime.