Channels & viewing

[Ando1]

Plz see my post about clicking OK 2x quick and the app plays the game.

[Ando1]

Click OK 2x quickly.  It loads on my tcl roku.

Don't stop complaining to GS.  They still have an issue.   Smoothing is back.

[nsparaccio]

Re: Clicking OK 2x. That unfortunately did not work for me.

[nsparaccio]

Chiming in here to share that I am also still having this issue. Tried the Roku recommendations, did not work. Gave Gotham's customer service line a call to let them know. Got to a human pretty easily, said they'll try and escalate the issue further since it's still a known issue.

[RokuTakashi]

Hi, @nsparaccio 

Welcome to the Roku Community.

We appreciate your efforts in contacting Gotham Sport's support team regarding the issue you have experienced. We would advise to continue working with them since channel providers can directly resolve any issues with their app on the Roku platform by providing a workaround or developing an update with their app.

We hope this will be sorted out soon, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash

[Multar]

I can open the app with no problem and was able to log in to my account and connect cable provider, but trying to play any content crashes to Home Screen.

[mawillia]

I am coming from an MSG+ account.  The app loads but when I try to play content I get a cryptic error message.  I called support.  Did the uninstall/power off/reinstall spin cycle same thing.  "We're working on it".  Seems like, from this thread, I shouldn't hope to be able to use my Roku anytime soon, which sucks because it's the only reason I bought it and it worked fine with the MSG+ app.

[Kbwh1]

Same. I bought the Roku just for MSG plus and it worked fine on it until they forced us to Gotham sports app. 

[Ando1]

How are you connected to the internet?  I had this issue using wired at 90mbps.  I went to wireless at 300mbps and then it played back.  It now lags, but at least plays.

Contact support, they will ask you to go through all the obvious resets, restarts, etc.  Won't help.   Tell them to want your issue reported and you want the case number.  With enough reports, hopefully they will fix this and put out an update soon.

[Ando1]

Same here.  Report it and demand a case number.

I no longer crash if I use a very fast wireless connection,  300mbps.  But the video and sound are off and video exhibits smoothing which now I don't know if roku reintroduced it or it's GS.  I reported to both.  You should do the same.