Channels & viewing

[Pat64]

I subscribed to the fondly channel. Set up my info for everything including payment. Every time I try to watch it it says I need to subscribe. So when I try that again it says I already have a subscription. So it won’t let me watch anything! Please help!!!

[RokuJechealR · Accepted solution]

Hi @Pat64,

Thanks for your first post to the Roku Community!

We appreciate you for reaching out to us about this. Could you tell us how you are accessing the channel? Is it to a standalone channel or directly through The Roku Channel? Also, what troubleshooting steps have you already taken to resolve the issue?

In addition, we would also recommend to take a closer at some troubleshooting provided by our support page here: How to resolve a channel playback issue

All the best,
Chel