Channels & viewing

[wolfdad]

I get Peacock for free from Xfinity and have it on my second tv via Roku....but Roku does not allow me to access for free....any ideas on how to correct? Xfinity tells me it is a Roku issue! Thanks

[renojim]

How are you trying to access Peacock?  You have to use the stand-alone channel/app and not try to access it through "The Roku Channel" and you need a username or email address and a password.

[wolfdad]

I am using the stand alone app. I know I have watched it before and it does show my  name in the top left of the screen as if I am logged in.

[renojim]

That's weird.  So it shows you're logged in but won't allow you to watch anything?  Do you get an error message?  Can you log out and log back in?  Can you log in on the Peacock website on a computer and watch anything?

This is one of those cases where it's usually advised to remove the channel/app, restart the Roku device, and add the channel again.

[qtfamily]

Im having the same issue. Unable to view on our Roku. Im unable into peacock but it prompts me to subscribe to a plan. XFINITY offers it to me but for six months I’ve not been able to view it.

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @qtfamily!

We appreciate you reaching out for support about accessing the Peacock channel on your Roku player and we'd be more than happy to be of assistance here.

In this case, do you have an active subscription with the Peacock channel? If so, you can log into your account directly from the standalone Peacock app. However, if you don't have an active subscription yet, you can always subscribe through Roku by highlighting the channel tile of Peacock and pressing the star (*) button on your remote to select Manage Subscription.

If you have further clarification or are in need of any assistance, please don't hesitate to let us know and we'd be more than happy to continue doing so. Hope this helps!

Best regards,
Carly 

[4coolmom]

When I try to load Peacock channel from recommended area the screen just goes black and nothing happens. 

[RokuJohnB]

Hi @4coolmom,

From the Roku Community, welcome and thanks for keeping us posted!

We understand you're having a problem with the Peacock channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

Kind regards,                                                                                                                                          John

[WoWo295]

I have been receiving free premium Peacock with my Xfinity that I've been viewing on my Roku for quite a while now. A couple of years? It's right there on my current bill. Today I tried to watch SNL and it and other shows have locked me out saying I need to subscribe. I've checked and it says the Peacock app is up to date. What do I do now?

[RokuCarly]

Welcome to the Roku Community, @WoWo295!

Thanks for reaching out here. We'd be happy to share further information regarding this matter.

In cases like this, it may be possible that the free premium Peacock you're referring to is accessible via Xfinity as your provider. Have you tried accessing this within Xfinity? 

If you don't have an active subscription within Peacock you may not be able to access it via the standalone app. We suggest coordinating this with the service provider for further clarification. 

You may reach them here: 

• Xfinity Support
• Peacock Support

We hope this helps.

Best regards,
Carly