Channels & viewing

[GracefulTrader]

I'm having precisely the same problem:  FoxNation will play on my model 3930x Roku, but has stopped playing on my model 4800x Roku in another room.  I didn't notice this until about 2 weeks ago and had been having no problem with it previously (FoxNation played on both Roku devices). 

I've tried every suggested correction with no change.  The 4800x consistently refuses to accept my email/password - whether I use the FoxNation account versions or those set up with Roku.  Removing the app, unplugging (or alternatively resetting the system) and restarting everything has not worked. 

I have over 40 years experience in computer technology as a former Apple Systems Engineer, database programmer, and VP for Professional Development in Maine's largest computer chain dating from 1984 and there's rarely a computer or computerized system that I cannot figure out, but this has me stumped.  I suggest that it's becoming rather clear that there's a bug in the Roku system, or perhaps in the 4800x device itself.

Any other suggestions will be appreciated.

[RokuKariza-D]

Hi @GracefulTrader

We do apologize for the delay in response.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to FoxNation's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

Thank you for your understanding.

All the best,
Kariza

[Trouble88]

Same problem as others. Followed the steps:

uninstall app

restart Roku

reinstall app.

APP worked fine B4 last night. Now,nothing plays.  So, if it's not Fox who can help us, then WHO CAN help us? I would say Roku, but it doesn't look like that's the case. Please help solve this issue.  Thank you in advance for the help.

[Anonymous]

Hi  @Trouble88

Welcome to the Roku Community!

To ensure the process of removing and re-adding the Fox Nation channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Fox Nation support directly to share your feedback.


Warm Regards,
Lianna