Channels & viewing

[SJG1991]

It is not loading past 13%. I have deleted & reinstalled the app, updated the app & Roku. Still not working. 

[RokuCarly]

Welcome to the Roku Community, @SJG1991!

We appreciate you for bringing this to our attention. Rest assured that we'll coordinate this with our relevant team for review.

In order to narrow down the cause of this, it would be appreciated if you could provide us with additional details such as follows:

• Are you streaming this via the standalone (directly) Fox News app or inside The Roku Channel Live Now?
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[BobC1939]

Roku model RC834, firmware rtn.4246, internet provider is Verizon

[RokuJharra-Q]

Hi, @BobC1939,

Welcome to the Roku Community!

Thank you for bringing this issue with Fox News live TV to our attention. We are here to help!

To better understand and address the issue, could you please provide us with additional details, such as:

• Are you streaming this through the standalone Fox News app or via The Roku Channel Live Now?
• What troubleshooting steps have you taken?
• When did the issue occur?

We'll wait for your reply.

Thanks,
Jharra