Channels & viewing

[26tudor]

Fox has been working pretty good lately but this morning I had to sign in again and refresh the app a couple times to get it to work.

[bmeche1952]

I have seen all the posts and did all the recommendations but NONE of that has worked. Today has been particularly BAD. I have had to restart at least 20 times and its only 11:45 am. I have difficulty believing that there is not a fix for this problem. Please to anyone in charge, help us.

Barbara Meche

[bmeche1952]

Hmmm as soon as I sent my message Fox News was shut down again. 

[MasonNeck]

I can't get it to run more than an hour before stopping and having to be restarted.

[RokuCarly]

Hi, Community users!

Greetings from the Roku Community. 

We appreciate you bringing this playback issue on the Fox News app to our attention. Rest assured that the appropriate team has already been notified and is currently investigating.

For those who have not provided us with the necessary details to be included in the report, please provide the following::

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version
• Specific troubleshooting steps you've tried so far.

Otherwise, to those who already provided us with these details, we can assure you that it has already been included in the report. 

Your patience and understanding are highly appreciated.

Thanks,
Carly

[Cwwr]

1. Won’t load beyond 25%

2. Never leaves commercial break

3. Stops during show to reload

4. All other channels work fine 100% of the time

[MasonNeck]

I've been restarting all morning.  9 times so far since 7 am.  I've removed the app and then reinstalled and it doesn't fix the problem.  It streams for about 15 -20 minutes then it gets stuck and you have to exit and start again.  

When will this get fixed?

[silviabarrett]

Is anybody trying to fix this?  Very annoying.

[stratt22]

How do you do this?