Hi @Hayhay,
A warm welcome to the Roku Community!
Thanks for this device information. To assist you properly, Can you provide us with more details about your concern? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.
Best regards,
Chel
Jecheal R.
Roku Community Moderator
