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Reel Rookie

Error code: CloudpathErrorRetransUserMVPDBlacklisted

Been getting this error for a couple of days when I try to access live tv on the nbc app. I can see from previous posts that this is a common issue with Roku and no real solutions. Any suggestions on how to fix this?


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Reel Rookie

Re: Error code: CloudpathErrorRetransUserMVPDBlacklisted



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Community Streaming Expert

Re: Error code: CloudpathErrorRetransUserMVPDBlacklisted

Cloudpath authorization errors deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication. The NBC/Universal family of channels are known to user Cloudpath, I don't know if others do.

As a guess..

Can you access your local CBS channel via your Directv account?  If not, your local CBS channel may be in a contract dispute with Directv, which is preventing you from logging into CBS using your Directv "tv provider" credentials until the dispute is resolved.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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