Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wxscott
Newbie

Erroneous location on Spectrum TV Channel

I have 2 channels displaying incorrect location information thru the Spectrum TV Channel..   Both the Accuweather and the Weather Channel are displaying weather information for the Kansas City area, while I live near St. Louis.  I have tried EVERYTHING...including deleting and recreating my account, resetting my device to factory default, and deleting and reinstalling the Spectrum TV Channel.  Today I picked up a different TV and a new ROKU device, but the erroneous location information still showed up on both channels.

ISP shows my Spectrum account in the St. Louis area, so it's not that.

Can anyone offer ANY advice on how to fix this?  I see many similar questions in the forum, but answers are either vague or non-existent.

Thanks in advance

 

0 Kudos
2 REPLIES 2
RokuNimfa-C
Retired Moderator

Re: Erroneous location on Spectrum TV Channel

Hi @wxscott

Welcome to the Roku Community.

Thanks for letting us know about the behavior you're seeing with the location info shown on Spectrum TV channel, along with all of the troubleshooting that you've done. Have you tried contacting Spectrum support to inquire further? 

Channels on Roku are maintained by the channel developer themselves. They have more details about the insight information within the channel. Try reaching out to them directly to report the issue and for further help.

You can reach them here: Spectrum Support 


Regards, 
Nimfa

0 Kudos
makaiguy
Community Streaming Expert

Re: Erroneous location on Spectrum TV Channel


@wxscott wrote:

ISP shows my Spectrum account in the St. Louis area, so it's not that.

Is this according to Spectrum, or have you checked this yourself?

Some channel apps determine your location by the IP number assigned to you by your internet provider. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change the local stations you are provided.

You can use an IP info website like the ones listed below to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, you can contact your internet provider and ask to be reassigned an IP in your area.

Some IP info websites:
https://www.iplocation.net/
https://www.iplocation.com/
https://tools.keycdn.com/geo
https://www.ipfingerprints.com/
A web search for "IP Location" can find many more.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos