Channels & viewing

[scr1950]

Why can't I see Episode 5 Earth Abides on MGM+ through Roku  Channel? MGM customer service says the episode is available to watch, but Roku channel subscribers can't get it. Why?

[atc98092]

Access is controlled by the providers, and sometimes they don't allow access to all of their content when a subscription is through 3rd parties like Roku. It is always best to subscribe to a service directly with the provider so there's no issue accessing all the content the provider offers. 

[Nope2023]

atc98092 ... Nah. You're letting Roku off too easily. If a software company is going to host a another paid streaming product via their platform, this is a glitch with the platform, especially if other 3rd party streamers of MGM+ have all of the episodes available too. In fact, Max/HBO had similar glitch where episodes weren't even named correctly via the ROKU platform. lol 

[atc98092]

Again, Roku is not the provider, MGM is. They are the sole entity that controls what's available via the different streaming methods. All Roku can do is either accept what MGM offers or decline, and if they decline they can't offer anything. MGM has sole control. 

And the MAX issue you refer to was still something HBO had to fix, it wasn't something under the control of Roku.

[JWS9518]

And it is also a possibility that MGM is delaying the release on other platforms for a certain period of time, before they fully release it, in a hope that it creates demand directly for their services or due to licensing agreements that they have with various entities.  

[Nope2023]

 .. It's ROKU's platform though so who knows what they've jerry-rigged behind the scenes to get these episodes uploaded when other 3rd party platforms (Prime, Xfinity, etc.) have episode 5 available. This is a bad look, horrible marketing, people are cancelling & it's not MGM+ intentionally delaying. Not every software platform is capable of hosting other products successfully and the fact that it's now been 8 days & this ticket is still open .. needs to be escalated to the top at ROKU. Again, episode 5 is available on other 3rd party streaming platforms but not ROKU .. so where is the bug? Answer: ROKU.