Channels & viewing

[garethx1]

My big problem here is neither of them seem to have the capability of getting someone internal to look into it. We're directed to contact the companies and when they do they tell us to contact the other one in a circular maddening spiral. There should be someone in either company who could email someone in the other company to give them a heads up about it that would actually have a chance of being seen or acted upon. That would only be if either of these companies took some actual pride in their work or company and wanted to put out a product people want to use. I guess thats just not a priority anymore and the "best practice" is to pay someone to give us canned responses that dont really help anyone and make customers dislike your product. I actually feel bad for the employees because I would bet theyd probably get in trouble if they took some initiative and tried to actually solve it. Probably be written up for not following protocol.

[RokuTakashi]

Hi, Community users.

Thanks for keeping us updated in this thread regarding the missing episode 5 of the Earth Abides on MGM+ through The Roku Channel.

Please be informed that we have passed along your information and concern to the appropriate Roku team, who'll further review this issue and correct the missing episodes. As this will be worked on, we'll make sure to provide a resolution in a timely manner.

We'll provide an update on this thread regarding the progress of this matter.

Your patience and understanding are greatly appreciated in the meantime.

Roku Community Team.