Channels & viewing

[Edward26]

ESPN + says I am not accessible on app.  The app works with television account.  ESPN + works on my fire stick and phone so I know the account is good.  I called espn and they say it is a Roku problem.  I called Roku customer service and they said it is an ESPN problem.  I’m stuck and need help.  I got a bunch of Roku tv’s so I don’t want to buy fire sticks for all of them just to watch EsPn +.  Can you help?

[RokuTakashi]

Hi, @Edward26 

Welcome to the Roku Community.

We understand the login problems you've experienced with the ESPN+ app, and we'd like to clarify more about the issue so we can better understand your situation.

To help us have a better understanding, can you please provide the details below:

• When did you first encounter the issue?
• Are you receiving any error codes when accessing the ESPN+ app?
• Are you directly subscribed to ESPN+ or through Roku?
• What steps have you taken in an attempt to resolve the issue?

With more details, we'll be able to move forward in helping you.

Keep us posted.

Thanks,
The Roku Community Team. 

[Edward26]

First encountered last week.  I am directly subscribed to ESPN +.  I have done a reset and unplugged it and signed out and deleted app and called ESPN and Roku customer service.  Neither came up with a solution.

[HDMIGuy]

@Edward26 First or all I am a Roku user like you and not employed by Roku.  I have the ESPN app installed on several Roku devices and TCL Roku TVs.  In the last one or two weeks my ESPN app has been extremely slow on all of my Roku devices but it does work.  I login to the ESPN using my TV provider which is YouTubeTV and using my Disney+  email and password to login to ESPN +.   Exactly what happens when you attempt to login using your Disney account?  I just logged out of my ESPN+ account and was able to log back in with no problem.  If I know exactly what error message you are getting I will try to help.  It sounds like you have done all the right things to solve your problem.  Very frustrating I am sure.