Does the Roku Spotify app support video streaming on my Roku device? I'm trying to watch, but only the audio is going through – no video. Should I be able to do this? If not, will this feature be rolling out soon?
If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. You can reach Spotify support here: https://support.spotify.com/us/article/how-can-i-contact-spotify/
Roku has no fault in this. Ads in the middle of the episodes are 100% Rogan's doing. Failure to have video on Roku is 100% Spotify's fault (they are the developers of their app). Anyone coming here to a Roku forum for this issue is barking up the wrong tree.
Roku doesn't build the apps. You know how Apple doesn't build the Apple TV apps, and how Amazon does not build the Amazon Fire TV apps, and how Google doesn't build the Google/Android TV apps? Same thing. If the app is having issues, that's who you would contact, whether Roku, Apple, Google, or Amazon.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once was have that information we will be able to pass it along to the appropriate team to investigate further.