Channels & viewing

[Daj]

Does the Roku Spotify app support video streaming on my Roku device? I'm trying to watch, but only the audio is going through – no video. Should I be able to do this? If not, will this feature be rolling out soon?

[smooths]

same here. just got my roku tv. only plays audio. also tested it with JRE. 

[RokuDanny-R]

@Daj @smooths 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

[Daj]

Yeah I tried that and it didn't work. It still doesn't work

[RokuDanny-R]

@Daj 

Thanks for the update.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once was have that information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[smooths]

same here 😞   maybe its just jre?

[Daj]

@RokuDanny-R

Roku tv- c112x

Tcl model- 43S525

Serial number- X0010012R8F3

Software version- 9.3.0 build 4194- 93

Device id- S043F012R8F3

Spotify version 2.7 build 16

Tracker id- F3- 448- 710

[Daj]

@RokuDanny-R 

Just updated the software version to 9.4.0 build 4187-93 and nothing has changed

[RokuDanny-R]

@Daj 

Thanks for providing us with your information.

I have passed along your information to the appropriate team to investigate further.

Thanks,
Danny

[smooths]

any solution yet?