Channels & viewing

[Estepjl]

I subscribed to Disney+ through Roku but my account isn’t recognized by the Disney+ app on my iPad. Any thoughts?

[RokuCarly]

Hi @Estepjl,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your query about the accessibility of the Disney+ app. No worries, we'd be more than happy to help.

Look for the Disney+ app and try to perform the troubleshooting steps provided below to help you fix this issue:

1. Remove the Disney+ app by highlighting it and pressing the Star (*) button.
2. Restart your Roku device/TV from Settings > System > System Restart
3. Re-install the Disney+ app again by pressing Select Channel Store > Search for the app > Click Add channel

Please be advised that this troubleshooting process must be done precisely to work. Let us know how it goes! We'll be looking forward to your update.

Warm regards,
Carly

[Strega2]

Channels paid through a platform payment system such as Roku, are typically only available on that platform.  If you want to use subscriptions on multiple platforms, it is usually much better to subscribe directly with the channel/content provider, and then log into that account on each device.