Channels & viewing

[erlemayocampo]

Why is it I cannot search & add disney plus channel on our ROKU PREMIERE 3920X. Can anybody help pls. 

[joeclark]

If you're unable to search for and add the Disney Plus channel on your Roku Premiere 3920X, there are a few possible reasons for this issue. Here are some steps you can take to troubleshoot the problem:

1. Update your Roku software: Ensure that your Roku Premiere is running the latest software version. Go to Settings > System > System update > Check now to see if there are any available updates. If updates are found, install them and restart your Roku device.

2. Restart your Roku device: Sometimes a simple restart can resolve temporary issues. Go to Settings > System > System restart and select "Restart." After the restart, try searching for and adding the Disney Plus channel again.

3. Check network connection: Make sure your Roku Premiere is connected to the internet. Go to Settings > Network > Check connection to verify that your Roku device has a stable internet connection. If there are any issues, try restarting your router or contacting your internet service provider for assistance.

4. Search for the channel directly: Instead of using the search function on your Roku device, you can also try adding the Disney Plus channel directly from the Roku Channel Store. Go to the Roku home screen, scroll to the left, and select "Streaming Channels." Then, search for "Disney Plus" in the Channel Store and follow the prompts to add it to your Roku device.

5. Contact Roku support: If you've tried the above steps and are still unable to add the Disney Plus channel, it's recommended to reach out to Roku support for further assistance. They can provide specific guidance based on your device model and help troubleshoot the issue more effectively.

By following these steps, you should be able to resolve the problem and successfully add the Disney Plus channel to your Roku Premiere 3920X.

[RokuMary-F · Accepted solution]

Hi @erlemayocampo,

Congrats on your first post in the Roku Community!

We understand that you need assistance in adding Disney Plus to your Roku. 

Please be advised that we do not have a dedicated Roku presence in Kuwait at this time, so it is very likely the channel is not currently available on the Roku platform. 

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

Thank you for providing us with an opportunity to assist you and thank you for choosing Roku.


Best regards,
Mary