Channels & viewing

[Dvburnsii]

The Disney+ channel is basically unusable. When streaming any of their content there will be random and often interruption in the video feed while the sound appears to continue on. It only seems to be affecting Disney+.

[RokuEuniceL]

Hi @Dvburnsii,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem streaming the Disney+ channel. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step).
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

You can also check out this link here for more details on how to resolve a channel playback issue. 

Let us know if this works for you!
Best regards,
Eunice

[Dvburnsii]

That didn’t fix anything at all.

[RokuJanadeeK]

Hi @Dvburnsii,

Thanks for your response!

Removing the channel and then reinstalling it may, in most cases, help with minor channel issues. However, if this did not make any difference, we would suggest that you reach out directly to this channel's support for further assistance and inquire about these interruptions. Please be advised that Roku only holds most of the channels on the platform, and the channels themselves are the ones who are responsible for maintaining and developing them.

For other clarifications or inquiries, please let us know.

Best regards,
Janadee

[Dvburnsii]

@RokuJanadeeK  I will try to determine if it is observable on other streaming devices first. I would also appreciate it if you would read another post I have made about the Roku crashing. Thank you.