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Jr13786
Newbie
‎11-28-2022 09:30 AM

Disney+ Unable to Log in for some reason.

I am unable to find an option to Log In to my Disney Plus account  it’s currently signed into somebody’s else’s account (I think my ex sister in law) 

 

would anybody know how to log into my own account ? 

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2 REPLIES 2
RokuKariza-D
Retired Moderator
‎11-28-2022 12:49 PM

Re: Disney+ Unable to Log in for some reason.

Hi @Jr13786

Thanks for the post.

If you need help logging into your Disney+ account, we recommend contacting Disney+'s customer support team for more information and better insight into how their channel works on Roku. They'll be the best ones to help you out with that matter. 

You can reach them here: helpdesk - Disney+


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert
‎11-29-2022 05:13 PM

Re: Disney+ Unable to Log in for some reason.

Try this:

Once on Disney+ home page on your Roku, click cursor-down once to activate menu on left side of page.  Click on SETTINGS at bottom of menu.

On the Settings page, click on Log Out.

Page will be replaced with a SIGN UP NOW / LOG IN page.

Click on LOG IN.  Sign in with YOUR Disney+ account credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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