Channels & viewing

[DaneZiggler]

I have a Roku streaming stick and recently logged into Disney+ (bundled with Hulu) on it. However, as I’ve been trying to watch things, the video will stutter, freeze, and then exit the TV. I checked the app for updates, and it says it’s up to date. Does anyone have any fixes?

[HDMIGuy]

@DaneZiggler Delete the app, restart your Roku device, then add the app back to your home screen

[RokuCarly]

Hi, @DaneZiggler.

Greetings from the Roku Community!

We appreciate you reaching out for support here. We'd be happy to provide further information about the playback issues you've encountered within the Disney Plus app on your Roku streaming stick device.

In addition to what our Community Guru provided above, you may also refer to our support article dedicated to this: How to resolve a channel playback issue.

If the issue persists, we highly recommend coordinating this with the channel provider directly as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Disney Plus Support

We hope you find this information helpful.

Best regards,
Carly