Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Direct TV not working, Error Message

Receiving Error message when trying to access Direct TV App

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Retired Moderator

Re: Direct TV not working, Error Message

Hi @Lzwyrick

Welcome to the Roku Community. 

Have you tried any troubleshooting steps to resolve the error message? What error message did you receive? Does the issue only occur on this specific channel or all channels on your Roku device?

Try removing the channel and reinstalling the channel again.  To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes. 


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