Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Chapfam4
Channel Surfer

Re: DirecTV App Guide no longer Works

Yes this is specific to the updates Directv streaming put out for Roku but will be coming to other devices. It’s amazing how Dtv doesn’t listen to its customers but doesn’t hesitate to increase its prices. This seems like the perfect catalyst to switch to Sling or Hulu.  

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makaiguy
Community Streaming Expert

Re: DirecTV App Guide no longer Works

I don't have Directv Stream so I can't check this, but ...

In another thread it was posted that a recent update by Directv changed the access key from down-arrow to left-arrow [Edit: BACK key].

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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tracerrx
Channel Surfer

Re: DirecTV App Guide no longer Works

LEFT and RIGHT arrows are Channel DOWN and Channel UP, not the guide... These remain unchanged.  The only way to get to the guide now is multiple button presses (BACK -> UP -> SELECT)

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NavyMom3
Newbie

Re: DirecTV App Guide no longer Works

The way to access the guide and menu now requires you to press the back button at the top of the remote.

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makaiguy
Community Streaming Expert

Re: DirecTV App Guide no longer Works

AHA!  That's probably what the poster I cited meant by "left arrow".

roku_remote_back_button.jpg

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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