Channels & viewing

[DKHouse]

My device randomly changed to Discovery+. Then it's freezez on this sign up or login account page. I need to reboot the system several times a day. I removed the chanel and completed any updates. I'm very aggravated with this device and ready to change to something else.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @DKHouse!

Thank you for bringing this to our attention. We'd like to know more about this so we can adequately assess your concern and provide the best and most accurate resolution so you can get back on streaming at your convenience.

Kindly let us know the following:

1. Were you on a different channel when suddenly you've been prompted to Discovery Plus?
2. Are there any error messages prompted?
3. Are you having this issue specifically on the Discovery Plus channel only? 

In the meantime. Kindly ensure that the troubleshooting steps of removing the channel, performing a system reboot, and then reinstalling it have been done precisely to work. 

For reference, you may refer to our Support article dedicated to this: How to solve a playback issue

We'll be anticipating your response!

Best regards,
Carly

[Okiedokie05]

The exact same thing is happening to me.  I had to unplug the Roku for about 10 minutes for it to resolve itself.  This is so bizarre.  I am pretty sure it's a huge bug somewhere if it's happening to others.  Please fix this.

[RokuCarly]

Welcome to the Roku Community, @Okiedokie05!

Thanks for bringing this to our attention. Rest assured that we'll review this.

Before proceeding, could you please confirm if your device recently received any software update prior to this happening that might have triggered this issue? If so/not, kindly provide us with your device's currently running software version. It's under Settings > System > About.  

You may also try checking for any software updates under Settings > System > Software update > Check now.

Your update is highly anticipated.

Best regards,
Carly

[Okiedokie05]

I will check and get back to you. The devices are used at our rental and we had to hire a technician to come over and try to resolve it.  I will ask him/her to look for any updates that have not been applied and reach back out if still unable to resolve it.  Your question makes me think that this is a known issue/bug and you have already deployed a patch for it.  Can you confirm if that is the case? 

[RokuCarly]

Hi, @Okiedokie05.

Thanks for responding. Currently, we don't have any reports about this case, and we would like to know if your device recently received any software updates, as this could be a bug. Nonetheless, we wouldn't know for sure unless we can confirm. 

No worries. We'll be looking forward to your update. 

Regards,
Carly

[KatNelson]

The same thing has been happening to me for months. 

This most recent instance I was watching AppleTV and this time it froze. Couldn't skip it like I normally do and I don't use Discovery+. 

This is VERY annoying and many people are complaining. PLEASE figure it out. 

[112402]

Roku issue.  I am not subscibed to Discovery+.  I do not have Discovery+ downloaded onto my Roku but somehow Discovery+ will open up suddenly while I am watching something else and go directly to the Discovery+ sign in page.  Sometimes my Roku will turn on, on its own, and go to the Discovery+ login screen as well.  I have several Roku devices and each of these is doing it.  It is very annoying when my wife and I are watching a show or a movie and all of a sudden we see the Discovery+ plash screen come on and then it goes to the Discovery+ login page.  Roku needs to fix this ASAP.  All of the comments above from Roku reps keep asking about updates and how to get into Discovery+.  As far as Roku updates, I can tell you that it keeps happening even with each new update.  What Roku needs to do is find out why this one rogue app is doing this and find a way to stop it before we, the loyal customers move to something else to use instead of Roku.  

[RokuCarly]

Welcome to the Roku Community, @112402!

We appreciate you informing us about this. We'd be more than willing to look closely into this issue and suggest some steps you can try.

Firstly, is there a Discovery+ shortcut button on your Roku physical remote? If so, kindly ensure this button isn't stuck, as this will prevent the app from opening. 

Furthermore, please try disabling the 1-touch play feature, as this will prevent your device from opening unwanted outputs. Try navigating to Settings > System > Control other devices > 1-touch play. 

For reference and more information about this, please check this support article dedicated to this: Why does my TV switch to a different device when trying to use my Roku® streaming player?

Let us know how it goes and we'll go from there.

Best regards,
Carly

[112402]

What you RokuCarly wrote:

We appreciate you informing us about this. We'd be more than willing to look closely into this issue and suggest some steps you can try.

Firstly, is there a Discovery+ shortcut button on your Roku physical remote? If so, kindly ensure this button isn't stuck, as this will prevent the app from opening. 

There is no Discovery+ shortcut button on my Roku physical remote.  So kindly understand that NO such button is stuck.  

Furthermore, please try disabling the 1-touch play feature, as this will prevent your device from opening unwanted outputs. Try navigating to Settings > System > Control other devices > 1-touch play. 

I went in and did in fact change the 1-touch play feature several days ago.  Today while I was watching a game with my off air antennae, My Roku device turned itself on and went straight to the Discovery+ Subscribe Now / Sign In page.  I DO NOT HAVE the Discovery+ app on my Roku device.  I do not have it on the 5 Roku devices that I own, yet this page still comes on and most of the time it is at the most inopportune time.  I have had a Roku device since Roku first came out.  I recommended Roku to family and friends. Now this issue alone is causing me to have doubts about recommending any Roku TV or device.  Please FIX this issue.  It has been happening now for several months (6 plus months now!)