Channels & viewing

[JohnHartshorn]

Still not fixed. Does anyone actually work at ROKU?

[RokuJechealR]

Hi @JohnHartshorn,

Greetings from the Roku Community!

We appreciate you informing us about the content issue. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

1. What specific content title, season, and episode examples are experiencing an issue so we can help investigate this further?
2. What channel are you trying to load this content from?
3. What are the steps to reproduce the issue you are seeing?
4. Can you send us a photo or a video of the issue you've been experiencing?

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[JohnHartshorn]

I'll assume this is a bot response.  READ THE THREAD. All the information has been provided multiple times.  It's been over a year.  

[RokuJohnB]

Hi @JohnHartshorn,

Thank you for keeping us posted!

We apologize for the inconvenience that it has caused you, and this is not what we aim for. We will be more than happy to assist you further with this issue that you're experiencing. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Did removing the channel, restarting the player, and then adding the channel back again resolve the issue?

We'll wait for your response.

Thanks,

John

[JohnHartshorn]

ROKU app on a Samsung TV.

Here's the run down. It's been like this for over a year now. Multiple complaints have been made with the response "We've forwarded it to the appropriate team". Nothing has been done.

For season 3, the first episode is listed as "The World We Seize; The Last Unicorns" (both episode 1 and episode 2 with a run time of 1h 24m) only plays episode 2 - The Last Unicorns.

The second episode is labeled "The World We Seize (episode 1 with a run time of 43m) but again plays episode 2 - The Last Unicorns".

The next episode listed is Broken Bough (episode 3).

There is no episode 1  (The World We Seize).

[RokuJohnB]

Hi @JohnHartshorn,

Thank you for the additional information!

We appreciate your cooperation toward this issue that you're having since episode one is missing on "Defiance Season 3". It's possible that the content was removed, as TV show and movie content availability may vary at times on The Roku Channel. We would recommend checking periodically to see if the content returns in the future.

We hope this helps, and please keep us posted if you need anything else.

Kind regards,

John

[JohnHartshorn]

Did you actually read the problem. It's not a matter of content being removed. It's just a bad link pointing to the wrong episode. Try again.