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MsMoxie
Reel Rookie

Day Zero plays the wrong movie

The Roku Channel lists the zombie movie Day Zero (2022) with the correct picture and synopsis but some movie about earth’s resources plays when you select it.

8 REPLIES 8
RokuArjiemar
Community Moderator
Community Moderator

Re: Day Zero plays the wrong movie

Hello! @MsMoxie,

Thank you for reaching out to the Roku Community!

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • What version or build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue or behavior you see with the channel.

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding are much appreciated.

Thanks,

Arjiemar 

Arjiemar
Roku Community Moderator
0 Kudos
Soknows
Newbie

Re: Day Zero plays the wrong movie

I am also having the same issue while trying to view through Roku free app on my Firestick.

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Day Zero plays the wrong movie

Hi @Soknows,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku app. Help is here. We suggest contacting the Amazon support team to report the issue and get help. In this case, a problem with that particular channel likely needs to be addressed with an update from them.

Please let us know if there is anything else we can do to help you.

Best regards,

John

John
Roku Community Moderator
0 Kudos
MsMoxie
Reel Rookie

Re: Day Zero plays the wrong movie

@RokuJohnB 

It’s happening to me in the Roku app on my actual Roku, so I don’t think it’s an Amazon issue. 

0 Kudos
MsMoxie
Reel Rookie

Re: Day Zero plays the wrong movie

@RokuArjiemar 

Model: 3930RW - Roku Express

Software version: 12.0.0 • build 4184-AE

GC version: 9.4.521

Issue ID VG-284-992

Steps: search the name of the movie then select the movie and play it.

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Day Zero plays the wrong movie

Hi @MsMoxie,

Thanks for keeping us posted!

We are grateful for the information. However, there are a few details we need.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Steps to reproduce the issue or behavior you see with the channel.

We look forward to hearing back from you soon.

Thanks,

John

John
Roku Community Moderator
0 Kudos
MsMoxie
Reel Rookie

Re: Day Zero plays the wrong movie

@RokuJohnB 

I posted that info above.

0 Kudos
RokuArjiemar
Community Moderator
Community Moderator

Re: Day Zero plays the wrong movie

Hello! @MsMoxie,

Thanks for the post,

We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread. We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
0 Kudos