Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Customer Service Department Contact?

How do I contact Roku directly? Have absolutely no info on site about contacting someone about bogus charges on my credit card. This is why I hate Roku. Don't subscribe to channels via Roku. Subscribe via the actual provider.  Customer Services Department??? I guess there isn't one.  Can't find any info even on Google.

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Community Moderator
Community Moderator

Re: Customer Service Department Contact?

Hi @dleighk

Welcome to Roku Community. 

We're sorry to hear about your experience. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Let me know if you have any other concerns. 


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