Channels & viewing

[Annielady]

Please advise how I ended up with a charge of $69.99 that says it's from Roku for stars I have no idea what that is and I have to know what it is before I can approve it in my bank account

[RokuTakashi]

Hi, @Annielady 

Thanks for reaching out, and welcome to the Roku Community.

We understand that you have a question about how to dispute the Roku charge. It would be best to talk to the specified team since we need to gather your personal information.

For this issue, it may be more effective for you to get help from our billing team.

1. Please visit: support.roku.com
2. Sign in to your account
3. Look for the "Agent Support" tab at the bottom right corner of the page
4. Click "Check support options"
5. Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

We hope this will be sorted out, and keep us posted on how it goes.

Best wishes,
Kash