Channels & viewing

[NiccoloM]

Anyone having issues with Crunchyroll? It seem whenever I try to watch a show it errors or timed out.

Error reads -

Crunchyroll application error

Oops.. there was a problem. Sorry for the inconvenience! Here’s what happened:

Not having this problem on non-Roku devices.

[russell_31]

I have the exact same problem just started happening yesterday right after I finished streaming a video and when I tried streaming another video the Crunchyroll application error was displayed.  I restarted the Roku player but I am still getting the same issue. Roku brings up the app but when I go to stream an episode it sits their for awhile and then the error message is displayed. I have two Roku players and they are both doing the same thing. Someone changed something and forgot to test the change before deploying it.

[RokuKarla]

Hello @NiccoloM @russell_31

Thanks for reaching out to the Roku community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


Regards,
Karla

[SenseSlap]

I have the same issue on multiple shows right now as well. Appears something has broken as I've never seen this before after months of use. I have tried the suggested reinstall with device reset but it changes nothing

[NiccoloM]

Karla,
At the moment it’s limited to the @Crunchyroll app. I spent about 30 mins, with Roku support yesterday. They had me sign out and remove the app. Update Roku, reinstall the app, sign back into it. After 3 attempts including unplugging the roku and rebooting my network- the final conclusion they say it’s @crunchyroll issues and I should contact them.🤷‍♂️

[makaiguy]

The Remove/Restart/Reinstall process is to insure you have a clean copy of the current version of the channel app.  If the channel app itself has a programming problem, this must be addressed by the channel developer.