Channels & viewing

[jutopia]

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

onn. model 100012587

Serial Number X01200YJN2R5

Device ID: S0UN82CJN2R5

OS: 12.0.0 build 4176-FY

does this issue occur on a specific channel? if so, what channel and what version/build is the channel

The Roku Channel. V8.0 build 72. 

specific content title that you are seeing this issue occur with

All content on the Roku Channel. 

tracker ID when this issue occurs 

This does not produce any error codes. 

steps to reproduce the issue you are seeing 

Launch Roku Channel. Choose a program. From the summary page, press play. Summary page reloads. 

where are you currently located

Moses Lake, Washington. 

[Deegar]

Tried everything,  Roku channel still won't play.  What's the deal?

[aftermidnite]

This has been going on for days and still nothing, at least on the Roku Channel, on a Roku device no less. All they do is periodically ask for stupid and superfluous information. It's clear they have no idea what to do. I even went so far as to deactivate my account and create a new one, with no success, before coming here and finding this thread. There should be a big banner on the home page saying you can't access their own channel right now.

[pc-man]

they have no idea what's wrong.

[Gls1526]

I am experiencing the same problems.  I did cancel my discovery plus subscription,  no sense paying for programming your Roku will not play. I am appalled that Roku support has not noticed so many Roku users have the same problem and not provided detail instructions to Roku customers as to how to resolve this Roku programming play back problem?

[Henbird]

I also started having this issue 4 days ago. Anything I try to watch on the RokuChannel or UpFaith and Family will not load. All my other channels work fine. I have 3 Roku devices all doing the same thing.

I did all the suggested “fixes” with no result. I also online chatted with tech support for over an hour, re did all the same “fixes”, plus gave them all the details mentioned in this thread. They left it with “someone will look further into it and email you”. 

Is there a phone number to a human tech support? Is it really taking months for a solution?

Thanks

[tomz55]

Appears to be working now; I'll keep testing.

[Ntravelr]

I am going to request a credit since this Roku channel has been unavailable for days.

[atc98092]

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@Ntravelr wrote:

I am going to request a credit since this Roku channel has been unavailable for days.

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Credit for what? The Roku Channel is free. 

[Dsynn]

I had the same issue. Very annoying