Channels & viewing

[Darnnotrobot]

My first time asking for support appears everyone on their own

[Darnnotrobot]

I tried numerous shows one’s watching and new ones same thing. Click on play goes away for second or so comes back to play again and again etc.

[RokuDanny-R]

Hi Roku Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with content not playing within The Roku Channel.

We can understand how frustrating it can be to not relax and just watch something on the TV. Rest assured, we will be more than happy to look further into the issue. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• specific content title that you are seeing this issue occur with
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• where are you currently located

Once we have this information, we will be able to investigate the issue further. We look forward to hearing back your response and helping us look into the issue.

Thanks,
Danny

[Darnnotrobot]

Roku express +

started yesterday 

no changes to system 

watch Heartland series with save titles to keep up to watch next one S2 episode 5

will not show any programming on Roku channel now

hope you can help

[SortingAlgo]

@DarnnotrobotThese comments are roughly 4 hours old - Roku is reviewing internally, but no answers yet.

[RokuMary-F]

Hi @Darnnotrobot,

Thanks for the post and we're sorry if you are having an issue streaming The Roku Channel.

In order for our engineering team to look closely at this issue, could you please provide the necessary details requested by @RokuDanny-R just above your post?

Once we have this information, I'll be able to pass it along to our Support team who can investigate further.


Best regards,
Mary

[Sh4]

I am experiencing this issue on two tv's....on the Roku channel only

1st Device;

Model 381OX-Roku streamstick+

Serial # YH005E445051

ID 213085445051

Software Version 11.5.0 Build 4312-50

2nd Device

Model 325327

Serial YK00WP703820

ID JDAOCW703820

Software Version 11.5.0 Build 4312-48

[Sh4]

Adding to the information provided

ID tracker number for first device:

ID 51-156-612

Second Device:

ID 20-156-611

[R0kuUser14870]

Model: 3920X - Roku Premiere

Serial: YH00C7193952

Device ID: K440AC193952

Software OS: 11.5.0 (build 4312-91)

Channel: The Roku Channel only

Content: Antiques Roadshow S17 : E9 (But it is not working with any show on the Roku Channel)

Tracker ID for current issue: 52-156-613

Steps to reproduce issue:

1. Go to any show on the Roku Channel

2. Click Play (if you've never watched it before) or click Resume (you previously started watching the show)

Result: Quick black screen (as though the content will start playing) then return immediately to the page with the Play or Resume button.

Location: Painted Post, NY 14870

[RokuMary-F]

Hi @Sh4,

Thanks for providing the information we requested and we're sorry for the inconvenience.

Please cite specific content title examples that you have tried to play on The Roku Channel that is experiencing an issue. In addition, who is your ISP (internet service provider)?

We look forward to your responses and gathering your details so we can help investigate this further.


Best regards,
Mary